Shipping policy

Shipping Policy

Thank you for shopping with us. We are committed to providing you with a smooth and reliable shipping experience.

Processing Time

All orders are processed within 1–3 business days after payment is confirmed. Orders are not shipped or delivered on weekends or holidays.

If we experience a high volume of orders, shipments may be delayed slightly. We appreciate your patience and understanding.

Shipping Time

Estimated delivery times may vary depending on your location:

  • Domestic Shipping: 3–7 business days

  • International Shipping: 7–21 business days

Please note that delivery times are estimates and may be affected by customs, carrier delays, weather conditions, or other unforeseen circumstances.

Shipping Costs

Shipping charges for your order will be calculated and displayed at checkout.

We may occasionally offer free shipping promotions on selected products or order amounts.

Shipping Carriers

We work with trusted shipping partners such as USPS, UPS, FedEx, DHL, and other regional carriers. Carrier selection may vary based on destination and shipping method.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information so you can monitor your shipment status.

Incorrect Address

Please ensure that your shipping address is correct before placing your order. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Delayed Packages

If your package is delayed, lost, or arrives damaged, please contact us as soon as possible. We will do our best to assist you and work with the shipping carrier to resolve the issue.

We are not responsible for shipping delays caused by carriers, customs processing, weather conditions, or other circumstances outside of our control.

Customs & Import Taxes

International customers are responsible for any customs duties, taxes, or import fees required by their country. Customers are responsible for providing accurate shipping information and complying with any import requirements in their country.

Contact Us

If you have any questions regarding shipping, please contact us through our store contact page or support email - support@kovasole.com